Your Ultimate Guide to a Seamless Stay Awaits
Frequently Asked Questions
What time is check-in?
Check-in is from 2.00pm.
What time is check-out?
Check-out is by 10.00am.
WHAT IS THE AFTERHOURS PROCESS?
After hours check in is available. Please contact reception for details.
WHAT PAYMENT TYPES ARE ACCEPTED?
Cash, Visa, Mastercard and AMEX.
CREDIT CARD SURCHARGE
1.1% – Visa & Mastercard, 1.3% – Amex
WHAT IS THE CANCELLATION POLICY FOR DIRECT RESERVATIONS?
24-hour cancellation policy unless reservations booked on promotion or non-refundable packages.
IS A PRE-AUTHORIZATION REQUIRED ON CHECK IN?
A pre-authorisation is only required when paying by cash. A cash bond of $250 is required on check in.
IS SMOKING ALLOWED?
All rooms are non-smoking.
EVENTS AND MEETINGS
There is no conference and event space available.
IS ONSITE PARKING AVAILABLE?
Yes – Complimentary parking is available with 1 car space per room. Additional carparking is available upon request or street parking available.
IS THERE COTS AVAILABLE?
Yes – $10 per stay
IS THERE LAUNDRY FACILITIES ONSITE?
Yes – Available for all guests and are coin operated. Washing machine & dryers are $2 per load.
ARE PETS ALLOWED?
No pets are allowed on the property with exception of assistance dogs.
IS THERE ACCESSIBLE ROOMS AVAILABLE?
Yes we have wheelchair accessible rooms available.
ARE THE COMMON AREAS ACCESSIBLE?
Yes – there are some steps on entry to reception however pathway available.
ARE GROUP BOOKINGS ACCEPTED?
Yes – Terms and conditions apply. You may enquire us directly at reservations@aceaccommodationalbany.com.au
