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Frequently Asked Questions

Your ultimate guide to a seamless stay awaits.

What time is the check in?


What time is the check out?


What is the afterhours process?

After hours check in is available. Please contact reception for details.

What payment types are accepted?

Cash, Visa, Mastercard and AMEX

Credit card surcharge

1.1% – Visa & Mastercard, 1.3% – Amex

What is the cancellation policy for direct reservations?

24-hour cancellation policy unless reservations booked on promotion or non-refundable packages.

Is a pre-authorization required on check in?

A pre-authorisation is only required when paying by cash. A cash bond of $250 is required on check in.

Is smoking allowed?

All rooms are non-smoking.

Events and Meetings

There is no conference and event space available.

Is onsite parking available?

Yes – Complimentary parking is available with 1 car space per room. Additional carparking is available upon request or street parking available.

Is there extra bedding available?


Is there cots available?

Yes – $10 per stay

is there laundry facilities onsite?

Yes – Available for all guests and are coin operated. Washing machine & dryers are $2 per load.

Are there elevators onsite?


Are pets allowed?

No pets are allowed on the property with exception of assistance dogs.

Is there accessible rooms available?

Yes we have wheelchair accessible rooms available.

Are the common areas accessible?

Yes – there are some steps on entry to reception however pathway available.

Are group bookings accepted?

Yes – Terms and conditions apply. You may enquire us directly at reservations@aceaccommodationalbany.com.au

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